Return & Refund Policy

Deposits & Refunds

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By returning the cylinder(s) in good order, you shall be entitled, on presenting the Cylinder Refill Agreement, to a percentage refund of a proportion of the Refill Agreement Charge (deposit) as noted on your Cylinder Refill Agreement.

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Deliveries / Shipping

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Delivery charges will apply dependent on quantity of cylinders ordered, delivery location and how soon the stock is needed. Unless we have agreed to deliver, you are responsible for collecting the Goods from our premises in a safe and secure manner, baring in mind Dangerous Goods Transportation laws and ADR where applicable, and for bringing empty cylinders for exchange or deposit return to our premises where relevant. Our drivers have the right to refuse delivery. If a customer requests our driver to install a cylinder, the customer accepts full responsibility for any risk, damage or injury. We do not accept any responsibility for damage, injury or loss suffered while our drivers are delivering to a location requested by the customer. Delivery times are given as a guide only. On occasion we may be out of stock due to circumstances beyond our control, such as supplier shortages, for which we are unable to accept any liability.

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Returns Policy

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In the unlikely event that you are not completely satisfied with your purchase, you should return the Goods (sealed and unused) within 14 days of receipt in their original packaging undamaged in any way, and we will refund the full purchase price. Should the goods be incorrect, faulty or damaged, we will meet the cost of return and replace or exchange any such goods.